FAQ

What is The Crown Jewel?

The Crown Jewel offers inspirational sterling silver and gold jewelry online at www.thecrownjewel.net. The Crown Jewel features simple, secure online shopping, low prices, tax-free purchases, fast shipping within 48 hours, excellent service, and an unconditional money back guarantee on all orders.

Is my information secure?
 
The Crown Jewel.net uses state of the art encryption for all personal and credit card data. Furthermore, we NEVER share or disclose your personal information to any third parties. The privacy and security of our customer information is our highest priority.
 

Do you charge sales tax?

No. The Crown Jewel is located in Oregon, a tax-free state. We do not charge sales tax. This offers our customers an additional savings often overlooked when comparison shopping on the web.
 
 
When will my order ship?

Most orders ship within 48 hours of purchase. Unlike other online sites, we make every effort to ensure that all items listed online are on hand in our inventory and ready to ship. When an item is not an "in stock" item but an item that is handmade at the time of your order, we will note that clearly in the product description. In addition to the email you receive at the time of your order you will receive an email when your order is complete and shipped.


Will my shipment be insured?

Shipments are insured for their full value. If you receive an item damaged in the course of shipping, contact us or the shipper immediately.


I am uncomfortable with ordering online. Can I place my order by phone or FAX?

Yes. A variety of ordering options are available to our customers. You can order any of the products you find online at thecrownjewel.net by phone or FAX.  To place your order by phone in the U.S. and Canada, call us at (541) 488-2401 between the hours of 10am-5pm Pacific Time.  We accept FAX orders at (925) 407-2424.
 

Why are your prices so low? Are your products first quality?

The first time we had this question it surprised us because we ONLY offer the best "first quality" jewelry and gifts. We inspect every item we ship to assure it is to our high standards. The reason we can offer low prices is because we have close relationships with our artists and suppliers and buy in such large quantities. Also, because we are located in a tax-free state, we save by not paying taxes on our purchases and pass this savings along to our customers. Even though our profit may be less than another store, we are confident we have created customers who will return for our low prices, unbeatable quality, and excellent service.
 

Can I purchase a gift certificate online?

Yes. You can choose either a printed gift certificate sent via U.S. Mail or an electronic gift certificate delivered immediately to an email address. You choose the dollar amount, the gift message and tell us where to send it and you're done! Click here to order a Crown Jewel Gift Certificate now.


What is the The Crown Jewel.net telephone number?

Customers are always welcome to place phone orders or speak with a customer service representative by dialing (541) 488-2401. To send us a FAX of your order, use (925) 407-2424. You may also email us any time of day at info@thecrownjewel.net


Where does my order ship from?

Most orders ship within 48 hours from beautiful Ashland, Oregon. Occasionally we will have an item shipped directly from a supplier when it significantly improves shipping times. One important reason we ship from Oregon is that it allows us to offer the "discount" of no tax on your purchases.


Can I contact The Crown Jewel.net?

The Crown Jewel would love to hear from you. We always appreciate the feedback we receive from our customers. Please feel free to suggest ways that we might improve our site to make it even easier for you to find the very best jewelry and gifts.
The most effective way to contacts us is through our Contact Us email form. Or you may choose to email us at info@thecrownjewel.net.
 
 
 
 

 


 
 

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